Return Policy

RETURN POLICY

Support Hose Store (SHS) is pleased to offer you a 180 Day No-Hassle Return.

 

Products that have been tried or worn must be laundered prior to return.

 

180 Day Return Policy

Please contact our customer service team to obtain a return authorization (RA) number to ship your product back for a refund. Product in new and unused condition (with original, sealed packaging) may be returned for up to 6 months (180 days) following the original purchase date. Returns that are received with original packaging within 60 days from the original purchase date will be refunded to the original form of payment, less cost of shipping. Please allow 1-2 weeks to process returns. Returns (with original, sealed packaging) received after 60 days from the original purchase date will be refunded to the original form of payment. Refunds may take up to 2-4 business day to post to your account after processed. Products must be received within 30 business days or RA issue. If an RA is not returned within the 30 business day a 20% restocking fee will be applied to your refund. 

 

How to Return

Contact our Customer Service Team toll free via phone at 800-515-4271 (Mon-Fri 8 am - 5 pm CST) or via email to returns@supporthosestore.com to request a return.

We will provide a Return Authorization Number as well as the Return Address & Instructions for qualifying returns.

Please write the Return Authorization # on the outside of your shipping package upon return.

 

Disclaimer

Any applicable shipping and order processing charges will be deducted from the refund. If the return is a result of an incorrect shipment or product defect, we will provide a return label free of charge.  Please be sure to use a traceable, insured method and obtain a tracking number to ensure its safe return to us. Return shipping charges are the responsibility of the customer. Most returns are processed within 3-4 days upon receiving.

Note: Orders are eligible for a return upon shipment from our warehouse. Returns received without prior authorization will be charged a 20% restocking fee and/or may be refused at our discretion. We reserve the right to refuse returns at our discretion. Some product warranties are available from the manufacturer, and we may direct you to their warranty department for assistance.  Items marked Final Sale on our website or Non-Returnable on your order confirmation may not be returned or exchanged. Snags run, and holes can develop in the product over time, as with similar products. These occurrences will not be considered defects and will not qualify for a return or exchange. Refunds may take 4-10 business days to post to your account after processed. For more information regarding credits to your account, please contact your card issuer or payment processor. This policy is subject to change without notice.

 

 

 

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Call our toll-free number 1-800-515-4271 today! 
You can email your inquiries to us at returns@supporthosestore.com
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