We are extremely happy to announce that on July 26, 2011 SupportHoseStore.com and Support Hose Plus (our brick and mortar) were notified by the Amarillo Chamber of Commerce Awards Committee that we are one of six Amarillo businesses chosen to receive the Amarillo Chamber of Commerce 2011 Top Small Business Award.
This award recognizes local businesses, which have a history of excellent employee relations, outstanding business practices, and supports their community through charitable service and support. The scoring was broken down by business steadiness, business growth, employee relations, and innovation in community service.
Many of you already know our story of how SupportHoseStore.com started, but I will briefly remind you. Ten years ago in September of 2001 Rod and I started the company in our home with the idea of keeping it a home based business. We soon outgrew that and in May of 2003 we moved into a small store front, with the assistance from a grant awarded by the Amarillo Economic Development Corporation, that we could use for retail as well as internet sales and could expand. We doubled and then doubled again and we needed help, so our son, Brent came on board. For the next two years we re-organized and brought on board new product lines. A year ago our son, Aaron, joined us and we continue to grow.
We currently have 16 employees, 13 of which have gone through a rigorous 3 month training period and are fully knowledgeable in donning, wearing and sizing of our more than 17,000 items. Once we train our employees, we don’t let them go. They receive an excellent benefits package while enjoying working in a comfortable, friendly, Christian family oriented company.
The Lancour’s strive to be considerate and conscientious when dealing with our employees as well as our customers. We bring high quality products to our customers at a reasonable price and we try to treat them as we would like to be treated. We offer a no hassle 30 day return/exchange policy and most often extend this policy beyond because the only thing that is truly important to us is that the customer is in a garment that fits them well and that is comfortable enough that they are going to wear them. For most of our customers, our products are medically necessary and must be fit correctly in order to be beneficial by being worn everyday.
In the community, SupportHoseStore.com and Support Hose Plus are involved with many worthwhile organizations. These include: The Susan Coleman Foundation, American Cancer Society, Catholic Family Services, Faith City Mission in Amarillo, MD Anderson Research Foundation, St Thomas Catholic Church, St Andrews Episcopal Church and School, Amarillo Area Breast Health Coalition, The Don and Sybil Harrington Cancer Center, The Lance Armstrong Foundation along with many others too numerous to count.
We are in good company receiving this award and we are greatly honored.